VIP Support is a white-glove support service that provides you with a dedicated team member at our head office who will personally address tickets, direct phone access, additional training and a guaranteed 1-hour response time during regular business hours. We are committed to our customers’ success, which is why we’re proud to offer industry-leading support services to all of our customers. However, for companies that require a higher level of hand-holding, VIP Support packages are available.
| Standard ACCP Support | VIP Support | |
| Unlimited Patches and Upgrades |  |
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| Knowledge Base Access | |
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| Support Ticket System | |
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| Ticket Response Time | 8 hours | 1 hour |
| Phone Access |  |
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| Email Access | |
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| Additional Training | |
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| Dedicated Support Person in Head Office | |
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| Priority Response | |
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