VIP Support is a white-glove support service that provides you with a dedicated team member at our head office who will personally address tickets, direct phone access, additional training and a guaranteed 1-hour response time during regular business hours. We are committed to our customers’ success, which is why we’re proud to offer industry-leading support services to all of our customers. However, for companies that require a higher level of hand-holding, VIP Support packages are available.
[table colalign=”left|left” ] ,Standard ACCP Support[attr style=”width:220px;text-align:center;”],VIP Support[attr style=”width:220px;text-align:center;”] Unlimited Patches and Upgrades,,
Knowledge Base Access,,
Support Ticket System,,
Ticket Response Time,8 hours[attr style=”text-align:center;”],1 hour[attr style=”text-align:center;”] Phone Access,,
Email Access,,
Additional Training,,
Dedicated Support Person in Head Office,,
Priority Response,,