VIP Support is a white-glove support service that provides you with a dedicated team member at our head office who will personally address tickets, direct phone access, additional training and a guaranteed 1-hour response time during regular business hours. We are committed to our customers’ success, which is why we’re proud to offer industry-leading support services to all of our customers. However, for companies that require a higher level of hand-holding, VIP Support packages are available.
Standard ACCP Support VIP Support
Unlimited Patches and Upgrades
Knowledge Base Access
Support Ticket System
Ticket Response Time 8 hours 1 hour
Phone Access
Email Access
Additional Training
Dedicated Support Person in Head Office
Priority Response