VIP Support is a white-glove support service that provides you with a dedicated team member at our head office who will personally address tickets, direct phone access, additional training and a guaranteed 1-hour response time during regular business hours. We are committed to our customers’ success, which is why we’re proud to offer industry-leading support services to all of our customers. However, for companies that require a higher level of hand-holding, VIP Support packages are available.
|Standard ACCP Support||VIP Support|
|Unlimited Patches and Upgrades|
|Knowledge Base Access|
|Support Ticket System|
|Ticket Response Time||8 hours||1 hour|
|Dedicated Support Person in Head Office|