Location: Brea, CA
Industry:Food Sales & Distribution
Customer Since:Jan 2014
What They Needed:
- 3 User AdvancePro License
- Lot & Serial #
- Landed Cost
About Lou Misterly
Established in 1972, Lou Misterly Food Sales provides purchasing and warehousing of both private label and national branded packaged foods and snacks to provide their customers steady selling foods for their retail stores. Many of their chain store customers include Former Hostess Bakery Outlets Western US, Love’s Bakery Hawaii, Bimbo, Franz Family Bakery Outlet, Big Lots, and a number of distributors and retail grocery chain stores.
- Lot Number Tracking
- Date Code Tracking
- Streamlined Fulfillment
- Accurate Reporting
- Landed Costs
- Improved Customer Experience
- Pricing and Promotional tools
LOU MISTERLY FOOD SALES INC.
“Meeting Customer Demand!”
We strive to deliver our popular quality food products to each of our chain store customers. As a respected food supplier, we take every relationship serious and do everything possible to meet our customers’ needs and demand. Our fill rate exceeds 98% which means that our customers receive almost all of the product that they order.
The Business Challenge
Lou Misterly was using an unsupported legacy software with many glitches. They were relying on that software to manage their entire business process, from purchasing all the way through to invoicing. They could not rely on the information produced by their system and had no way of receiving support to address those issues. Lou Misterly required a new system to manage their entire business operations. Their new system needed to handle date code tracking, as a food industry requirement. Lou Misterly also required capabilities for tracking of landed costs and real-time reports to make quick, informed business decisions. They also required their sales orders and invoices to show the total weight of product ordered. Strong pricing tools were needed as well, in order to create special pricing rules and time limited promotions for different customers. After vetting a number of options, Lou Misterly chose AdvancePro.
– Shelly Henderson, Controller, Lou Misterly Food Sales Inc.
Lou Misterly moved away from their legacy system, instead depending on AdvancePro in conjunction with QuickBooks as their end-to-end solution. The lot number module in AdvancePro allowed Lou Misterly to track the date codes of products. Order fulfillment improved leading to greater customer satisfaction, as a result of greater communication between the front office and the warehouse, thanks to AdvancePro’s end-to-end workflow. Costing information improved as a result of the Freight module which allowed the calculation of landed freight costs on vendor bills. Providing customers with better information was another priority for Lou Misterly, so they strongly benefitted from AdvancePro’s printing of combined weight of items on invoices and customer POs. AdvancePro was able to provide the reports that Lou Misterly required by creating custom reports according to their requirements. Finally, AdvancePro provided the pricing and promotional tools that Lou Misterly needed in order to personalize their offering to each of their unique customers’ needs. All of these features were implemented by the AdvancePro team to ensure a smooth and comfortable transition for Lou Misterly moving to their new system.
Since moving to AdvancePro, Lou Misterly has streamlined their purchasing, receiving and fulfillment systems. The on-boarding process was seamless and the program has proven to be intuitive and easy to learn. Reports are now accurate and the real-time information allows Lou Misterly to provide a better service to their customers.