- What settings are needed to arrange my vendor to drop ship to my customer?
- How can I set a product to always drop ship?
- What If I want to drop ship to my customer’s client?
- How do I get a bill or an invoice from a drop shipment?
- What if only part of a customer order is drop shipped, or if an order has drop shipments from different vendors?
APT University: Drop Shipping
Hello and welcome to APT University – today we’ll be discussing Drop shipments and how to use advancepro to manage them.
Today’s AdvancePro university does require that you have familiarity with product setup and basic customer transactions, for our previous videos on those topics and many more, you can find us at advanceprotech.com under the resources tab, or on our youtube channel.
So there are two types of drop shipment, there are drop shipments where you are sending goods to your customer’s clients, and there are drop shipments where your vendor is shipping directly to your customers. Most of today’s session will focus on the situation where your vendor ships directly to your customer. However, if you are shipping to one of your client’s customers, we generally recommend that you deal with this situation by creating a new shipping address for your client. You can do this on a sales order by clicking the edit button. This is also available using order imports. And there is no limit on the number of shipping addresses.
So for the shipments where your vendor is shipping to your customer, this can be done by starting or importing a customer order, and clicking the place order button, once you’ve done this you’ll be taken to the process order screen. This is a screen where lots of different decisions can be made about how to fill a customer order, the default option if there is stock in your warehouse for the items being ordered is to fill from stock, the next option to the right is to create or add to an existing vendor order to deliver stock to your warehouse. But if we set an item to order from a vendor, and then we check off this button in the column next to it. We have now enabled a drop shipment.
What’s different here is that these goods will not be received by our warehouse at all. They will be shipped directly by your vendor to your customer and then once that shipment is confirmed, a bill and invoice will be created.
So lets go ahead and process this order, and it tells us that a vendor order has been created, lets go to that vendor order.
So here’s our drop shipment order we can send to the vendor, notice that is has the customer delivery address as our shipping address.
Next we’ll process this vendor order, and instead of going to the warehouse to be received like it normally would, this order is now in our drop shipping section under the view vendor orders dashboard.
When we open this vendor order we can now mark how many items were actually delivered, this will be reflected in your bill and invoice so if your vendor shorted you, the bill and invoice will only reflect what was actually sent. And when you click that confirm DS button, the order is considered shipped, and we now have a bill or invoice.
So we can navigate to the vendors panel and go to the view all bills and credit memos dashboard to view the corresponding Bill, and we can go to the Customers panel and the view all invoices and credit memos dashboard to view the corresponding invoice.
Now there is one more setting I’d like to address today, and that’s at the item level, navigate to view all products, and click the E button for edit. under additional info on an item setup page, we can mark an item to drop ship by default
Finally, as we are processing an order with several line items, we can set each item to drop ship to a different vendor if we like, and this can result in several drop ship orders, or even a split order where we fill part of the order from our warehouse and the other part is drop shipped.
As each part of the order is either confirmed, as a drop shipment, or shipped from our warehouse, it will be added to a main invoice dynamically, if we hit create invoice on a partial invoice, then future shipments will add to a new invoice. For more information on this, I recommend taking a look at our backorder management video.
This concludes our presentation today.
Thanks for watching!